Hitachi Rail Limited (HRL), responsible for the Class 800 AT300 series trains for Great Western Railway (GWR), relied on TXM Consult’s trusted expertise to resolve complex operational challenges.

The Challenges

• Material Delays: Programme start date misaligned with material deliveries.
• Supplier Readiness: Incomplete risk assessments and purchase orders before work began.
• Depot Constraints: Limited capacity reduced efficiency and train access.
• Data Gaps: SAP notifications lacked critical defect and material details.
• Quality Standards: Third-party suppliers’ standards misaligned with HRL’s requirements.
• Complex Repairs: Addressed water ingress requiring cab floor panel replacements.

The Solution

• Streamlined Governance and Reporting: Established robust processes, integrated thirdparty suppliers into governance structures, and introduced the Intelligent Reporting Tool (IRT) for real-time defect tracking.
• Cost-Saving Innovations: Reduced material costs with the Defect Return Form (DRF) process, reworking components instead of replacing them.
• Efficient Defect Clearance: Executed a structured three-day turnaround process for each train, improving fleet readiness and reducing backlog.